Shipping Policy

We at Bambooartz are committed to providing reliable and timely delivery of your orders.

1. Handling Time

• Orders typically ship within 1-2 business days of purchase.

• Custom or handcrafted items require a longer processing time, usually between 1-2 weeks based on demand and production schedules.

• We will inform you promptly via [email protected] if any delays arise.

2. Order Processing

• Orders placed are processed within 1-2 business days (weekends and holidays excluded).

• You’ll receive a shipping confirmation email once your package has shipped, along with tracking details to monitor delivery status.

3. Delivery Time

• Standard delivery generally takes between 2-9 business days after shipment, depending on location and shipping options chosen.

• Estimated delivery for standard shipping averages around 5 business days; for custom orders, delivery may be subject to the additional production time.

4. U.S. Shipping Rates

• For orders totaling over $23.96, a shipping rate of 25% of the total applies.

• Orders totaling $23.96 or less incur a flat rate of $5.99.

5. U.S. Tax Rates

• A standard tax rate of 12% applies to the total order amount, automatically calculated at checkout.

6. Shipment Delays and Support

• In cases where an order has not arrived within 5 business days of receiving your shipping confirmation, please contact us at [email protected] or through our Contact Us page at https://bambooartz.shop/.

• To expedite your query, include your order number and any relevant details.

7. International Orders and Additional Information

• At this time, Bambooartz focuses primarily on U.S. domestic shipping. For international inquiries, please contact [email protected] for current availability, options, and pricing.

Thank you for supporting Bambooartz! We look forward to providing you with exceptional service and quality products. For questions, reach out to us at [email protected] or by phone at (+84) 0797247439.