Thank you for shopping with us! We are committed to providing high-quality handmade products and excellent customer service. Below is our Refund and Returns Policy, outlining the conditions under which returns, exchanges, and refunds are accepted for the following categories: Wicker Baskets, Rattan Shelves, Eco-Friendly Home Décor, Handmade Storage Solutions, Sustainable Living Products, Natural Material Furniture, Custom Products, and Sale Items.
1. Returns
We accept returns within 14 days of delivery for most items if they are unused, undamaged, and in their original packaging. The following conditions apply:
- Eligibility: To be eligible for a return, your item must be in the same condition as when you received it.
- Non-Returnable Items: Custom-made or personalized items, such as custom wicker baskets, are non-returnable unless they arrive damaged or defective.
- Shipping Costs: Return shipping costs are the responsibility of the customer, except in cases where the item was damaged or incorrect upon delivery.
2. Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
- Partial Refunds: In certain cases, only partial refunds are granted, such as for items not in their original condition or missing parts.
3. Exchanges
We only replace items if they are defective or damaged upon arrival. If you need to exchange an item for the same product, contact us within 7 days of receiving the product, and we will arrange for a replacement. Custom and personalized items may be eligible for exchange only if they arrive defective.
4. Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 48 hours of delivery with photo evidence of the issue. We will work with you to either send a replacement or issue a full refund at no extra cost.
5. How to Initiate a Return
To start a return, please email us at [email protected] with your order number and details about the product you wish to return. Once your return is approved, we will provide you with instructions on how to send the product back to us.
6. Exceptions / Non-Returnable Items
- Custom Orders: Due to the personalized nature of custom wicker and rattan products, these items are non-returnable unless they arrive damaged or defective.
- Sale Items: Only regular-priced items may be refunded. Sale or discounted items are not eligible for returns or refunds.
7. Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
8. Late or Missing Refunds
If you haven’t received your refund within the stated time frame, please:
- Check your bank account again.
- Contact your credit card company, as it may take some time before your refund is officially posted.
- Contact your bank. There is often some processing time before a refund is posted.
- If you’ve done all of this and still have not received your refund, please contact us at [email protected].
We value your satisfaction and aim to resolve any issues as quickly as possible. If you have any questions about our Refund and Returns Policy, please don’t hesitate to reach out to our customer support team.